Warranty

Warranty

We offer a warranty on all tires against defects in materials and workmanship. The warranty covers the first 2/32” (1.6mm) of usable tread life or 24 months/80,000km for All Seasons tires and 12months/60,000km for Winter Tires from the date of purchase, whichever comes first.

During the initial warranty period, we will replace any defective tires free of charge.

Certain tires also come with a mileage tread wear warranty that protects against premature wear. To make a claim under this warranty, the tires must have worn evenly and be down to the final 2/32nds inch (1.6mm) of tread.

Regular tire rotation according to the manufacturer’s recommendation must be documented in service records to be eligible for the mileage tread wear warranty.

If eligible, the customer will receive a prorated replacement tire, with the customer responsible for a portion of the cost. To maintain the mileage warranty, tires must be rotated every 7,000 to 8,000 miles (11,000 to 13,000km). Failure to rotate the tires will void the warranty.

The following conditions are not covered under the warranty:

  • Road hazards such as impact damage, cuts, snags, or punctures.
  • Improper installation, wheel misalignment, tire/wheel assembly imbalance, use of an improper rim, improper mounting or dismounting, or misapplication, resulting in uneven or cupping tread wear.
  • Consumer damage, such as improper tire and vehicle maintenance, misuse, abuse, accident, underinflation, overloading, or overinflation.
  • Use in any off-road applications, except for off-road tires.
  • Altered tires, including those with additional sipping, buffing, stud pin holes, re-grooving, truing, etc.
  • Installation and/or any service charges incurred during installation.
  • Racing/competition tires in anything other than new condition.
  • No road hazard warranty coverage.
  • No uniformity warranty coverage.
  • No mileage warranty coverage on winter tires due to their softer tread compounds.
  • No mileage coverage on tires used for commercial purposes, such as taxis, Uber, food delivery, or couriers.

Please note that by using our services, you agree to the terms and conditions of this warranty. We reserve the right to change these terms and conditions at any time without prior notice. If there are any changes, the revised terms and conditions will be posted on our website immediately. We encourage you to check for updates to the terms and conditions regularly.

Copyright (c) 2022 Alpha Tires Canada – All Rights Reserved.
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